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1. If I request for a replacement, when will I get it? Visit My Orders to check the status of your replacement. In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.
2.Can items be returned after the time period mentioned in the seller’s Returns Policy? No, sellers will not be able to accept returns after the time period mentioned in the seller’s Returns Policy.
3. How do returns work? You can raise a request to return your items on this email firstname.lastname@example.org Once you raise a request, you’ll get an email confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the ‘My Orders’ section of your Sfm Classes account.
4.I see the ‘Cancel’ button but I can’t click on it. Why? A greyed out and disabled ‘Cancel’ button can mean any one of the following: a. The item has been delivered already OR b. The item is non-refundable (e.g. pen drive)
5.How long does it take to cancel an order? Cancellation of item(s) in an order happens immediately if the order hasn’t been shipped yet by the seller. If your order has been shipped, it will be cancelled as soon as the courier service confirms that the shipment is being returned to the seller.
6.What should I do if I have an issue with my product after the return period? You can get in touch with the brand or an authorised service centre of the brand to claim the warranty for your product (wherever applicable).
10.How can I know the status of my refund? we will email you for know the status of your refund. For orders cancelled before shipping, refunds are processed immediately. If the order has been shipped. refund will be processed as soon as the courier service provider confirms the return of the item(s).
11.What should I do if I find the package open or tampered on delivery? You can request for the item to be replaced by visiting My Orders. Use the ‘Return’ option & fill out the details of the issue so that we can help you.
12.Can I change the address for the pick-up the of item(s) in my order? If the pincode of the new address is serviceable for pick-up, the address can be changed while creating the return. The address cannot be changed in case the new address is not serviceable.
13.Why have I been asked to ship the item? When pickup facility is not available for your location as per the courier service providers, you may be asked to ship the item back to the seller. Since the seller can arrange for a refund or a replacement only after the item reaches them, please make sure that the item is sent to the address mentioned in the return related email within 30 days of the email being sent to you. The seller may not be able to proceed with the return request if the item does not reach the specified address within 30 days.
14.What is the pickup process? Once your return or replacement or exchange request is accepted, the pickup of the originally delivered product will be scheduled. An SMS with more details will be sent to you on the day of the pickup. In cases where pickup service is not available from the courier service providers at your location, you may be asked to ship the item back to the seller within 30 days of the return related email being sent to you.
15.I have requested a replacement, when will I get it? You may visit ‘My Orders‘ to check the status of your replacement. In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email that will be sent to you for your replacement request for more details.
16.I’ve still not received the refund in my bank account. If you have received a mail from us confirming your refund request, it means that the refund has been initiated. You can also contact your bank with the ARN you would have received for an update on the status of your refund. In the rare event of the amount not being credited by the date promised, you can contact us as we will work with the bank to get it done.
17. If Any Query Then Contact To email@example.com.